BPO Industry ARAVIND – 09901366442 – 09902787224
Need Answer Sheet of this Question paper, contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 BPO Industry Multiple Choices: 1. Which of the following is not included in Porter’s Five Model for competitiveness? a. Threat of New Entrants b. Degree of Rivalry c. Bargaining Power of Suppliers d. Government Strategies 2. Which of the following is not a benefit of a BPO? a. Cost Reduction b. Cross – pollination of best products c. Focus on core process d. Automatic call distributions 3. In stage there is orderly transfer of activities to the service provider. a. Negotiation b. Ongoing Management c. Implementation d. Preparation 4. List the Process of Outsourcing in appropriate order: i. Listing out available in – house resources ii. Signing the contract iii. Negotiations, including a letter of intent and usually a contract with terms & conditions iv. ‘Steady state’ period, which makes the end of th...